Reduce Divisiveness by Studying Customer Differences
redandblue.substack.com
The topic of red and blue customers sometimes meets with a reaction: "Hey, won't that just make things worse?" The idea is that clarifying differences between conservative and liberal customers could exacerbate an already divisive situation. After all, we may be told not to bring up politics or religion in the workplace. You might make someone mad. So don’t talk about it with customers either. Yet can you think of two things that might shape someone’s view of the world more?
Reduce Divisiveness by Studying Customer Differences
Reduce Divisiveness by Studying Customer…
Reduce Divisiveness by Studying Customer Differences
The topic of red and blue customers sometimes meets with a reaction: "Hey, won't that just make things worse?" The idea is that clarifying differences between conservative and liberal customers could exacerbate an already divisive situation. After all, we may be told not to bring up politics or religion in the workplace. You might make someone mad. So don’t talk about it with customers either. Yet can you think of two things that might shape someone’s view of the world more?